Shipping Policy
Thank you for shopping with Velvet Ember.
Each of our products is carefully handcrafted in small batches to ensure the highest quality.
Processing Time
Orders are typically processed within 2–5 business days before shipping.
During busy periods, processing may take slightly longer.
Shipping
We currently ship Australia-wide.
Shipping costs are calculated at checkout based on your location and the shipping method selected.
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Delivery Times
Estimated delivery times vary depending on your location.
Please note that delivery delays caused by Australia Post or other courier services are outside of our control.
Damaged or Lost Orders
If your order arrives damaged or appears to be lost, please contact us within 7 days of delivery so we can assist you.